Privacy Policy

1. Introduction:

At Suluva Cafe, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or place an order.

2. Information We Collect

When you use our website or make a purchase, we collect the following information:

Personal Information:

  • Your name.
  • Email address.
  • Contact number (if provided).
  • Billing and shipping address.
Order Information:

  • Details of the items purchased.
  • Payment information (processed securely through third-party providers).
Non-Personal Information:

  • Interaction with the website (via cookies).

3. How We Use Your Information

We use the information collected for the following purposes:

Order Processing:

To confirm your order, process payment, and deliver the items to your specified address.

Customer Communication:

To send updates, order confirmations, and respond to your inquiries via email (admin@suluvacafe.com).

Website Improvement:

To analyze website usage and enhance user experience.

4. Sharing Your Information

We share your information only when necessary, with the following:

Payment Gateway (Razorpay):

For secure payment processing.

Delivery Partners:

To ensure successful delivery of your orders.

Legal Authorities:

When required by law to share specific data.

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. These cookies help us:

  • Remember your preferences.
  • Track website performance.
  • Analyze usage patterns.

7. Delivery and Pickup Locations

Suluva Cafe offers delivery services to specific locations only. Availability will be confirmed during the checkout process. Pickup options are also available at designated locations.

8. Payment Terms

All online payments are processed securely through Razorpay. We do not store your payment details. For payment-related issues, please contact Razorpay or reach out to us via admin@suluvacafe.com.

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes may be communicated via email.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at: Email: admin@suluvacafe.com


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