Shipping Policy

1. Delivery Locations

We currently deliver to specific locations within the [Insert Coverage Area/City]. Delivery availability is determined during the checkout process based on your provided address.

If your location falls outside our delivery zones, you may choose the Pickup Option at our designated pickup point(s).

2. Delivery Timelines

Orders are prepared fresh and delivered within the following timelines:

• Breakfast Orders: Typically delivered between [ 7:00AM – 10:30AM ].
• Lunch Orders: Typically delivered between [ 11:00AM – 3:00PM ].

Delivery times are approximate and may vary due to:

• Weather conditions.
• Traffic disruptions.
• Unforeseen circumstances.

We recommend placing orders at least [Insert Time] in advance to ensure timely delivery.

3. Pickup Option

Customers can choose to pick up their orders at [Insert Pickup Location(s)]. Pickup orders will be available during the following hours:

• Breakfast Pickup: [ 7:00AM – 10:30AM ].
• Lunch Pickup: [ 11:00AM – 3:00PM ].

You will receive a confirmation email with pickup details once your order is ready.

4. Delivery Charges

Delivery charges, if applicable, are calculated based on your location and will be displayed during the checkout process.

• Orders above 499 may qualify for free delivery (if applicable).
• Delivery charges are non-refundable in case of order cancellations.

5. Order Tracking

Once your order is confirmed and out for delivery, you will receive an email notification with tracking details (if available).

If you have questions about your order status, contact us at admin@suluvacafe.com.

6. Failed Deliveries

Deliveries may fail in the following scenarios:

• Incorrect or incomplete address provided.
• The recipient is unavailable at the time of delivery.

In such cases:

• Our delivery team may attempt to contact you.
• You may need to reschedule the delivery or opt for pickup (additional charges may apply).

7. Food Safety and Handling

All orders are packaged with care to maintain freshness and quality. We recommend consuming the food within the timeframe specified on the packaging or as per the delivery guidelines.

8. Refunds and Replacements

If your order is delayed, incorrect, or incomplete, please contact us immediately at admin@suluvacafe.com. Refunds or replacements will be provided as per our [Insert Refund Policy Link] policy.

9. Contact Us

For questions or concerns about our Shipping Policy, reach out to us:

Email: admin@suluvacafe.com

Thank you for choosing Suluva Cafe. We are committed to delivering fresh, delicious meals to your doorstep or providing a seamless pickup experience.