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FAQ
Login & Registration
Q1: How do I create an account?
A: Click on the “Sign Up” or “Register” button at the top of the page. Fill out the required details, including your name, email, and password, and click “Submit.” You’ll receive a confirmation email to verify your account.
Q2: I forgot my password. How do I reset it?
A: Click on the “Forgot Password?” link on the login page. Enter your registered email address, and you’ll receive a link to reset your password.
Q3: Why am I unable to log in?
A: Check if:
Caps Lock is off.
If you’re still having trouble, contact our support team.
You’re using the correct email and password.
Your account is verified.
Browsing & Product Search
Q4: How do I find specific products?
A: Use the search bar at the top of the page. Enter the product name, category, or keywords to find what you need.
Q5: Can I filter products by category or price?
A: Yes, use the filters on the left-hand side (or top, if mobile) of the product page to sort by category, price.
Q6: How can I view product details?
A: Click on the product image or name to open the product details page. You’ll find descriptions, reviews, pricing, and availability.
Cart & Checkout
Q7: How do I add items to my cart?
A: On the product page, select the desired quantity and click the “Add to Cart” button.
Q8: Can I modify items in my cart?
A: Yes, go to the “Cart” page. Here, you can update quantities or remove items before proceeding to checkout.
Q9: What payment methods do you accept?
A: Pay securely by Credit or Debit card or Internet Banking through Razorpay.
Q10: Is it safe to enter my payment details?
A: Yes, our website uses secure encryption to protect your payment and personal information.
Q11: How do I know if my order was successful?
A: After completing the checkout process, you’ll receive an order confirmation email with your order details.
Q12: Can I save my payment information for future purchases?
A: Yes, during checkout, select the option to save your payment details securely for quicker future checkouts.
Order Management
Q13: How can I track my order?
A: Log in to your account, go to “My Orders,” and click on the order you want to track. You’ll find the status and tracking information.
Q14: Can I cancel or modify my order after placing it?
A: Contact us immediately via the support page. If the order hasn’t been processed, we’ll help you make changes.
Q15: What if I receive the wrong item or a damaged product?
A: Please contact us within 48 hours of delivery with photos of the item. We’ll arrange for a replacement or refund.
Account & Support
Q16: How do I delete my account?
A: Contact our support team with your account details, and we’ll process your request.
Q17: How can I contact customer support?
A: Use the “Contact Us” form, email us at support@example.com, or use the live chat feature on the website.
