Payment Policy

Introduction

At Suluva Cafe, we aim to make your online ordering experience seamless and secure. This Payment Policy outlines the terms and conditions for processing payments, cancellations, and refunds. By placing an order on our platform, you agree to the following terms:

1. Payment Methods

We accept the following payment methods for online orders:

  • Credit Cards (Visa, Mastercard, etc.)
  • Debit Cards
  • UPI
  • Net Banking

All payments are securely processed through Razorpay, a PCI DSS-compliant payment gateway. Suluva Cafe does not store your payment details.

2. Payment Confirmation

After successfully placing an order and completing payment, you will receive:

  • A confirmation email with the order details.
  • An invoice/receipt for your payment.

If you do not receive confirmation within [Insert Timeframe], please contact us at admin@suluvacafe.com.

3. Pricing and Taxes

  • All prices listed on our website are inclusive of applicable taxes unless stated otherwise.
  • Delivery charges, if applicable, will be calculated and displayed during checkout.

4. Failed Transactions

In case of a failed payment:

  • Verify your payment method details and try again.
  • If the amount has been debited but the order is not confirmed, contact us or Razorpay for resolution.

5. Cancellations

a. Customer-Initiated Cancellations:
  • Orders can only be canceled before they are prepared.
  • To request a cancellation, contact us at admin@suluvacafe.com with your order details.
b. Suluva Cafe-Initiated Cancellations:

We may cancel an order due to unforeseen circumstances, such as:

  • Out-of-stock items.
  • Inability to deliver to the provided location.

In such cases, a full refund will be processed.

6. Refund Policy

Refunds are applicable in the following scenarios:

  • Canceled orders (before preparation begins).
  • Incorrect or incomplete orders (subject to review).
  • Failed payments resulting in debits without order confirmation.

Refund Process:

  • Refunds will be processed through the original payment method.
  • Allow [ 7–10 business days] for the amount to reflect in your account.

If you face delays, contact us at admin@suluvacafe.com or Razorpay support.

7. Disputes and Chargebacks

If you believe a payment was unauthorized or incorrect:

We will coordinate with Razorpay to investigate and resolve disputes.

8. Payment Security

We prioritize your data security by:

  • Using SSL encryption for secure transactions.
  • Processing payments exclusively through Razorpay, a trusted and secure gateway.

For more details on Razorpay’s security measures, visit their website at Razorpay.

9. Contact Us

For questions or concerns regarding payments, cancellations, or refunds, contact us at:

Email:admin@suluvacafe.com

Thank you for choosing Suluva Cafe. We’re committed to providing you with a delightful and secure ordering experience.

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